Payment Policy

Effective Date: February 13, 2025

At ZenVapeShop, we prioritize a seamless and secure payment experience for all our customers. Please review our payment policy below to understand the available payment methods, processing times, and guidelines.

Accepted Payment Methods

We accept a variety of payment methods to ensure a smooth transaction process. Currently, we accept:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal: Secure and convenient online payment option.
• Other Payment Methods: Depending on your location, we may offer additional options, such as bank transfers or digital wallets (e.g., Apple Pay, Google Pay).

Payment Security

Your payment information is processed securely using industry-standard encryption technologies. We use SSL (Secure Socket Layer) to protect your personal and payment details during transactions. Our payment processor partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure your data is handled with the highest level of security.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If there is any issue with your payment or order, we will notify you promptly.

Payment Authorization

• Payment authorization is required before we can process and ship your order.
• For credit card payments, we may perform a pre-authorization to ensure the validity of the card and availability of funds.
• In case of any payment issue (such as insufficient funds or declined transactions), we may contact you to resolve the issue before proceeding with the order.

Sales Tax

Sales tax will be applied to your order as required by law, depending on the shipping address provided. The applicable sales tax will be calculated and displayed during checkout.

Currency

All transactions are processed in USD (United States Dollar) unless otherwise specified. The final payment amount may vary slightly depending on your currency exchange rate if you’re shopping from outside the USA.

Refunds and Payment Disputes

• In the case of a refund, the amount will be credited to the original payment method used for the order.
• If you dispute a charge, please contact our customer support team at info@zenvapeshop.com. We will assist you in resolving any payment-related issues.

Payment Processing Times

• Credit/Debit Cards and PayPal: Payments are processed instantly and orders will be shipped as soon as possible after payment verification.
• Bank Transfers: Payments may take a few business days to process, and your order will be shipped once payment is confirmed.

Fraud Prevention

We take fraud prevention seriously and may request additional information or verification for high-value orders or suspicious transactions. This helps ensure the safety of both our customers and our business.

Contact Us

If you have any questions or concerns regarding payments, please reach out to our customer support team at info@zenvapeshop.com. We’re here to assist you!

Thank you for choosing ZenVapeShop. We appreciate your business and look forward to providing you with top-quality products and exceptional service.